Warranty Policy
This Warranty Policy explains how Priya Fashions handles product issues, faults, and warranty-related enquiries for items purchased from our website.
Business Information
Business name: Priya Fashions
Website: https://priyafashions.shop
Email: contact@priyafashions.shop
Phone: 01322 220390
Address: Unit 9 Priory Shopping Centre, Dartford DA1 2HS, United Kingdom
Product Quality
Priya Fashions aims to provide clothing products that are accurately described, fit for normal use, and supplied in good condition.
Please check your order carefully when it arrives and contact us as soon as possible if you believe an item is faulty, damaged, or incorrect.
Faulty or Damaged Items
If you receive an item that is faulty, damaged, or not as described, please contact us using the details below:
Email: contact@priyafashions.shop
Phone: 01322 220390
Please include your full name, order number, a description of the issue, and clear photos of the item and packaging where possible.
Review Process
Once we receive your enquiry, we will review the information provided and may ask for further details or photos to help assess the issue.
If the item is confirmed to be faulty, damaged, or incorrect, we will let you know the next steps. This may include a replacement, exchange, repair where appropriate, or refund, depending on the item and circumstances.
What Is Not Covered
This policy does not usually cover issues caused by:
- Normal wear and tear
- Accidental damage after delivery
- Misuse, neglect, or improper care
- Washing, drying, ironing, or cleaning not carried out according to care instructions
- Alterations or repairs made by the customer or a third party
- Damage caused by incorrect storage or handling
Care Instructions
Please follow the care instructions shown on the product label or product page where available.
Priya Fashions is not responsible for damage caused by failure to follow the correct care instructions.
Returns for Faulty Items
If we ask you to return a faulty item, please follow the return instructions we provide.
Unless we confirm a different return address, returns should be sent to:
Priya Fashions
Unit 9 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom
Refunds and Replacements
If a refund is approved, it will normally be processed to the original payment method within 5 business days after the return has been received and approved.
Replacements and exchanges are subject to product availability.
Consumer Rights
This Warranty Policy does not affect your statutory consumer rights under applicable UK law.
Contact Us
If you have any questions about this Warranty Policy or need help with a faulty, damaged, or incorrect item, please contact us:
Priya Fashions
Unit 9 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom
Email: contact@priyafashions.shop
Phone: 01322 220390