Privacy policy

This Privacy Policy explains how Priya Fashions collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

Business Information

Business name: Priya Fashions

Business type: Women’s clothing store / clothing shop

Website: https://priyafashions.shop

Email: contact@priyafashions.shop

Phone: 01322 220390

Address: Unit 9 Priory Shopping Centre, Dartford DA1 2HS, United Kingdom

Information We Collect

When you use our website or place an order, we may collect personal information including:

Your name
Billing address
Shipping address
Email address
Phone number
Order details
Payment information
Account login details, if you create an account
Messages or enquiries you send to us
Website usage information, such as pages viewed and actions taken on our website

We only collect information that is needed to provide our products, process orders, respond to enquiries, improve our website, and meet our legal or business obligations.

How We Use Your Information

We may use your personal information to:

Process and fulfil your order
Arrange delivery of your purchase
Handle returns, refunds, and exchanges
Contact you about your order or enquiry
Provide customer support
Process payments securely
Prevent fraud and protect our website
Improve our products, services, and website experience
Send marketing emails, only where permitted by law or where you have opted in
Comply with legal, tax, accounting, and regulatory requirements

Payment Information

Payments on our website are processed through Shopify Payments and other payment methods available through Shopify Payments, which may include credit cards, Google Pay, Apple Pay, Klarna, and other digital payment options.

We do not store full card details on our own systems. Payment information is processed securely by Shopify Payments and relevant payment providers.

Shopify

Our website is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services online.

Your personal information may be stored and processed through Shopify’s systems, databases, and applications. Shopify stores your information on secure servers and processes it in line with its own privacy and security practices.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function properly, improve your shopping experience, remember your preferences, analyse website traffic, and support advertising or marketing activity.

Cookies are small files stored on your device when you visit a website. You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

Types of Cookies We May Use

Essential cookies: Required for the website to work, including checkout and security features.
Performance cookies: Help us understand how visitors use our website.
Functional cookies: Remember your preferences and improve your shopping experience.
Marketing cookies: May be used to show relevant advertising or measure marketing performance.

Marketing Communications

If you sign up to receive marketing emails or offers from Priya Fashions, we may use your email address to send updates about products, promotions, or store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@priyafashions.shop.

Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

Shopify and ecommerce platform providers
Payment processors
Delivery and courier services
Email and customer support providers
Analytics and website service providers
Marketing and advertising platforms, where applicable
Professional advisers, such as accountants or legal advisers
Government, regulatory, or law enforcement authorities where required by law

We do not sell your personal information.

Google Services and Advertising

We may use Google services, including Google Merchant Center, Google Ads, Google Analytics, or related Google tools, to help list products, measure website performance, and promote our products online.

These services may use cookies or similar technologies to collect information about website visits and interactions. You can manage cookie preferences through your browser settings and, where available, through our website cookie settings.

Legal Basis for Processing Personal Information

Where UK data protection laws apply, we may process your personal information based on one or more of the following legal bases:

Contract: To process and deliver your order or provide requested services.
Consent: Where you have agreed to receive marketing or accept certain cookies.
Legal obligation: To meet tax, accounting, consumer protection, or regulatory requirements.
Legitimate interests: To operate, improve, protect, and promote our business, provided your rights are not overridden.

How Long We Keep Your Information

We keep your personal information only for as long as needed for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal, tax, accounting, and fraud prevention purposes.

Order and transaction records may be kept for a period required by UK tax and accounting rules.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online store, or electronic storage method can be guaranteed to be completely secure.

International Data Transfers

Some of our service providers, including Shopify, payment providers, analytics providers, or marketing platforms, may process your information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be used to protect your personal information in line with applicable data protection laws.

Your Rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Request transfer of your information
Withdraw consent where processing is based on consent
Complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled

To make a privacy request, please contact us at contact@priyafashions.shop.

Children’s Privacy

Our website is intended for general shopping use and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Please review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or data practices.

Any updated version will be posted on this page.

Store Opening Hours

Our opening hours are:

Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 9am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Saturday: 9am–5pm
Sunday: 9am–5pm

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Priya Fashions
Unit 9 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom