Shipping policy

This Shipping Policy explains how Priya Fashions processes and delivers orders placed through our website.

Business Information

Business name: Priya Fashions

Business type: Women’s clothing store / clothing shop

Website: https://priyafashions.shop

Email: contact@priyafashions.shop

Phone: 01322 220390

Address: Unit 9 Priory Shopping Centre, Dartford DA1 2HS, United Kingdom

Shipping Destination

Priya Fashions currently ships orders within the United Kingdom only.

We do not currently offer international shipping.

Shipping Cost

We offer free shipping on all UK orders.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully received.

Business days are Monday to Friday, excluding UK public holidays.

During busy periods, processing times may vary. If there is any issue with your order, we will contact you using the details provided at checkout.

Transit Time

Once your order has been processed and dispatched, the estimated delivery time is 3–5 business days.

Delivery times are estimates and may vary depending on the courier, location, weather conditions, and peak periods.

Total Estimated Delivery Time

Processing time: 1–3 business days
Transit time: 3–5 business days
Total estimated delivery time: 4–8 business days

Order Confirmation

You will receive an order confirmation email after placing your order. Please review it carefully and contact us if any details are incorrect.

Dispatch & Tracking

Once your order has been dispatched, you will receive a confirmation email.

Tracking numbers are provided for all orders where available from the courier.

Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

Priya Fashions is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.

If you need to change your address after placing an order, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Failed Delivery Attempts

If delivery cannot be completed, the courier may provide instructions to rearrange delivery or collect your parcel.

If the parcel is returned to us due to failed delivery, we will contact you to arrange redelivery or a refund (excluding shipping fees if applicable).

Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us:

Email: contact@priyafashions.shop
Phone: 01322 220390

Please include your name, order number, and delivery address.

Lost or Missing Orders

If you believe your order is lost, please contact us. We will investigate with the courier and provide a resolution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the product and packaging.

Click & Collect

Click & collect is currently not available.

In-Store Collection

In-store collection is currently not available.

Store Opening Hours

Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 9am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Saturday: 9am–5pm
Sunday: Closed

International Shipping

We currently do not ship outside the United Kingdom.

Orders placed outside the UK will be cancelled and refunded.

Returns

We offer returns within 30 days of receiving your order, subject to our Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Priya Fashions
Unit 9 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom