Terms of service

These Terms of Service explain the terms and conditions that apply when you use the Priya Fashions website, place an order, or purchase products from us.

Business Information

Business name: Priya Fashions

Business type: Women’s clothing store / clothing shop

Website: https://priyafashions.shop

Email: contact@priyafashions.shop

Phone: 01322 220390

Address: Unit 9 Priory Shopping Centre, Dartford DA1 2HS, United Kingdom

Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with any other person’s use of it.

You must not misuse our website by knowingly introducing viruses, harmful code, or other malicious or technologically harmful material.

Eligibility to Purchase

By placing an order on our website, you confirm that the information you provide is accurate, complete, and up to date.

You must be legally able to enter into a contract to purchase goods from us.

Products

Priya Fashions sells women’s clothing and related fashion products.

We aim to display product descriptions, prices, colours, sizes, images, and availability as accurately as possible. However, colours may appear differently depending on your device, screen settings, or lighting.

All product information is provided for general guidance. Please check product details carefully before placing an order.

Product Availability

All products are subject to availability.

If an item you order is unavailable after you place your order, we will contact you as soon as possible and may offer an alternative, a cancellation, or a refund.

Prices and Currency

All prices on our website are shown in GBP (£), unless stated otherwise.

We may update product prices at any time. The price charged will be the price shown at checkout when you place your order.

Orders

When you place an order, you are making an offer to purchase the selected products from Priya Fashions.

After placing an order, you may receive an order confirmation email. This does not necessarily mean your order has been accepted. We reserve the right to refuse or cancel an order where necessary, including where:

A product is unavailable
There is an error in the product information, price, or availability
Payment is not authorised
We suspect fraud, misuse, or unauthorised activity
Delivery information is incomplete or incorrect

Payment

Payments are processed through Shopify Payments.

Accepted payment methods may include credit cards and digital wallets such as Google Pay, Apple Pay, Klarna, and other payment methods available through Shopify Payments.

Payment must be authorised before your order is processed.

Shipping and Delivery

We currently ship to the United Kingdom only.

Priya Fashions offers free shipping within the United Kingdom.

Our estimated delivery timeframe is:

Order processing time: 1–3 business days
Transit time: 3–5 business days
Total estimated delivery time: 4–8 business days

Delivery times are estimates and may be affected by courier delays, public holidays, weather, busy periods, or circumstances outside our control.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

International Shipping

We do not currently offer international shipping.

Orders can only be shipped within the United Kingdom.

Returns and Refunds

We offer free returns within 30 days of the date you receive your order, subject to our Refund Policy.

Items must be unused, unworn, unwashed, and returned in the same condition that you received them, with original tags, labels, and packaging where applicable.

Refunds are processed to the original payment method within 5 business days after the return has been received and approved.

For full details, please refer to our Refund Policy.

Return Method

Returns are accepted by post only.

After your return request has been approved, we will provide a prepaid return label and full return instructions.

Please do not send any items back without first receiving and using the return label provided by our customer support team.

All eligible returns must be sent using the provided return label.

The return address will be automatically included on your return label, so you do not need to manually send items to an address unless instructed otherwise by our team.

If a different return address is required in special cases, our support team will clearly inform you.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@priyafashions.shop.

If your order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.

If your order has already been dispatched, you may need to return the item after delivery in line with our Refund Policy.

Faulty, Damaged, or Incorrect Items

Please check your order when it arrives.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at contact@priyafashions.shop with your order number, details of the issue, and clear photos where possible.

We will review the issue and let you know the next steps.

Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You are responsible for all activity that takes place under your account, unless caused by our error or negligence.

Please contact us immediately if you believe your account has been used without permission.

Promotions and Discounts

Any discounts, promotional codes, or special offers may be subject to separate terms and conditions.

Promotions may be changed, suspended, or withdrawn at any time, unless stated otherwise.

Promotional codes must be used correctly at checkout and cannot usually be applied after an order has been placed.

Website Content

All content on our website, including text, images, logos, product information, graphics, and design elements, is owned by or licensed to Priya Fashions unless stated otherwise.

You must not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, availability, or practices of third-party websites.

Privacy

Your personal information is handled in line with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

Limitation of Liability

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Priya Fashions will not be responsible for indirect, incidental, or consequential losses arising from use of our website or products.

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supply issues, strikes, severe weather, technical issues, public emergencies, or other unexpected events.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

Any updated version will be posted on this page.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

If a dispute arises, the courts of England and Wales will have jurisdiction, subject to any consumer rights that apply by law.

Store Opening Hours

Our opening hours are:

Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 9am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Saturday: 9am–5pm
Sunday: 9am–5pm

Contact Us

If you have any questions about these Terms of Service, please contact us:

Priya Fashions
Unit 9 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom